Livechat
LiveChat is a chat and help desk application intended for your support and service teams. It comes with tools that you can easily use for your online sales and marketing, web analytics, and live customer care or support requirements.that will give you amazing results . The platform enables you and your team to talk with clients and potential customers directly on your websites and in real time.
There are 3 main parts of LiveChat
a web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a wide range of features and capabilities, and probably the most number of tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and more.
Plans you can use on livechat
Free Trial plan
$16 /mo
Starter
For small businesses.
$33 /mo
Team
For a full-time support team.
$50 /mo
Business
For a customer service department.
$149 /mo
Enterprise
A solution for Fortune 500 corporations
My review about livechat
What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.
Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. (Ad disclaimer:moslty crypto related ads are scam so do some research before investing or working on these ads)
Livechat
LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.
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Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.
LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.
HelpOnClick
HelpOnClick is a state-of-the-art live chat software that you can use to increase sales and customer satisfaction. Use the app’s real-time traffic monitor to check who is on your website and what they are doing. Invite them for a chat and convert them into paying customers.
It takes just a few minutes to get started with HelpOnClick’s live chat software. Installing it is easy as you only need to copy the HTML code and paste it on your website. There is no need to keep the browser open as the desktop tray app immediately notifies you about new messages and chats. Users can also customize the chat window to match their website
Key features about HelpOnClick
Real time chat with your website visitors
See what the visitors are typing before they submit it
Use canned messages for repetitive responses
Virtual Assistant option included
Chat between operators, transfer chat to another operator
Upload your own icon or choose one from default icons
Sound alert whenever a visitor has entered to chat
Copy & paste HTML code. One time set up
Leave a message option, redirect or hide widget when offline
Customizable pre-chat fields
Searchable transcript history
Use real pictures of your operators
Advanced in-built statistics + Google Analytics integration
Automated invitations based on visitor type, referrer, etc
Full multiple websites & multiple departments support
Access from PC, Mac, Tablets, Smartphones, even SMS
Facebook chat application for business pages
Run multiple chats simultaneously
Integrations w/major CMS, E-commerce, Help desk, CRM systems
Eye-catchers
Customizable sounds
File transfer, available for operators and visitors
Supervision mode for administrators
HelpOnClick Plans:
Free Trial
Monthly billing cycle
$19/month
Quarterly billing cycle
$48.5/quarter
Annual billing cycle
$136.8/year
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